Last updated: Tuesday, 25 November 2025

We value your privacy and handle the personal data you provide via our website or during a grooming appointment with care. This privacy policy explains what data we collect, how we use it, how we protect it, and what rights you have under applicable privacy legislation, including the General Data Protection Regulation (GDPR).

What personal data we collect

We only process data necessary to deliver our services properly.

When contacting us or booking an appointment

• First and last name
• Address (for mobile grooming service)
• Email address and telephone number
• Appointment details (date, time, type of treatment)
• Information and photo of your cat (breed, age, special notes)

If registration or account creation applies

• Login details (username, email)
• Appointment history
• Billing information (if provided during booking/payment)

Automatically via website usage

• IP address and browser details (for security and technical functionality)
• Cookies (only functional or with prior consent)

We do not process sensitive medical data or extensive veterinary information, unless strictly necessary to ensure a safe grooming treatment.

Purposes of data processing

Your data is used strictly for:

• Scheduling, confirming, and carrying out grooming appointments
• Responding to questions or contact requests
• Performing the mobile service at your location
• Client management and appointment history
• Sending payment requests and invoices
• Compliance with legal obligations (e.g. administration and tax requirements)
• Only with explicit consent: sending updates or service reminders

We do not sell your data and do not use it for profiling or automated decision-making.

Legal basis for processing

We process personal data based on:

• Performance of a contract — the grooming service and related communication
• Legitimate interest — administrative follow-up and appointment reminders
• Consent — when submitting contact forms or opting into communication
• Legal obligation — retention for tax and acc

Retention periods

• Contact and appointment information: up to 2 years after the last appointment
• Financial records: 7 years (required by Dutch tax law)
• Account information: retained until a deletion request
• Messages via forms: up to 1 year, unless legally required otherwise

After expiry, data will be securely deleted or anonymised.

Sharing of personal data

Your data is not sold or shared without authorisation. It is only shared with third parties when necessary to provide our services, such as:

• Payment processing or scheduling systems
• Legal authorities, only when legally required

All external parties must comply with GDPR.

Data security

We apply appropriate technical and organisational measures to protect your data, including:

• Encrypted connection via HTTPS
• Restricted access to systems and client information
• Regular system updates and security checks
• Preferred use of EU-based GDPR-compliant storage providers

Your rights under GDPR

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Restrict or object to processing
• Withdraw consent at any time
• Receive your data in a portable format

To exercise these rights, please send a request to info@mochigrooming.nl. We will respond within 30 days.

Cookies

We only use cookies required for essential website functionality (such as session handling or booking processes).
Tracking or marketing cookies are only used with explicit consent.

Externe links

Our website may contain links to external websites (such as social media). We are not responsible for the privacy policies of those websites. Please review their terms separately.

Changes to the privacy policy

This policy may be updated periodically to reflect changes in legislation or business operations. The most recent version is always available on this page. Continued use of our website or services after any changes implies acceptance of the updated policy.

Contact

If you have questions regarding privacy or would like to make a request concerning your personal data, don’t hesitate to get in touch with us.